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Technical Representative



Job Description

MiTek® Canada Inc., a subsidiary of Berkshire Hathaway, Inc.  is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry.  We provide the industry's most advanced, comprehensive, and innovative software for design and manufacturing.  Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful. 

We are seeking a dynamic and motivated Technical Representative who installs, provides training, troubleshoots problems, and supports the MiTek SAPPHIRE Supply suite for the Lumber/Building Material Supply segment in Bradford, ON.  In addition the Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software.

Primary Duties:

  • Travel to customer sites to provide software training and support.
  • Researches unsolved open software issues and provides solutions to customers.
  • Responsible for researching and resolving customer support lists submitted by customers.
  • When needed, works directly with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software.
  • When needed, works directly with Technical Documentation Group to ensure features are clear and completely documented.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Submit trip reports providing a summary of the items covered during each customer visit.
  • Assist with development of training materials and procedures. Trains users in the proper use of MiTek software. 
  • Confer with staff, users, and management to examine more critical issues with the MiTek software.

 Qualified Candidates Will Possess the Following:

  • Bachelor's Degree or four years related experience. 
  • Must have deep understanding of, and practical experience with, residential estimating.
  • Knowledge and experience with the layout and design of Engineered Wood Products (EWP).
  • 2-4 years’ experience working at a Lumber Yard/Building Material Supplier.
  • Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email and in person.
  • Familiarity with Microsoft Windows Operating Systems and various networking environments. Knowledge of MiTek’s SAPPHIRE technology is a plus.
  • Must have the ability to comprehend complex technical topics and specialized information. Ability to identify problems, take ownership of them and develop solutions using the tools at hand. 
  • Ability to interact at a high level of professionalism with others; including co-workers, vendors and customers.
  • Attendance during regular work hours and overtime required.

The company offers a competitive salary and a full range of employee benefits.   

Please e-mail resumes to or mail your resume with a cover letter to, Attention:  Angèle Henderson, MiTek Canada, Inc., at 100 Industrial Rd, Bradford ON, L3Z 3G7.   No phone calls will be accepted.

We thank all candidates in advance for their expressed interest; however only those selected for an interview will be contacted.

Contact Information

Posting Date: 07-Mar-2017Real Estate Permanent, Full-Time Open 1 ASAP
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